Please read these terms carefully before engaging the services of Casamelia Services Pty Ltd or using our website.
These Terms and Conditions ("Terms") govern your use of the website located at casamelliaservicespty.site ("Website") and the provision of property services ("Services") by Casamelia Services Pty Ltd (ABN 99 697 602 645, ACN 697 602 645) ("we", "us", "our"), a company registered in Western Australia, Australia.
By accessing the Website or engaging our Services, you ("Client", "you") agree to be bound by these Terms. If you do not agree, you must not use the Website or engage our Services.
Casamelia Services Pty Ltd provides residential and commercial property services including, but not limited to: residential cleaning, commercial cleaning, property maintenance, grounds and garden care, facility management, and end-of-lease cleaning ("Services").
The specific scope, frequency, pricing, and conditions applicable to your engagement will be set out in a written quotation or service agreement provided to you prior to commencement. These Terms apply to all such engagements.
We reserve the right to modify, suspend, or discontinue any Service offering at any time, with reasonable notice to existing clients where practicable.
Quotations provided by Casamelia Services Pty Ltd are valid for 14 days from the date of issue unless otherwise stated. Quotations are based on information provided by the Client and may be adjusted if actual conditions differ materially from those described.
Prices are expressed in Australian Dollars (AUD). Unless otherwise stated, prices are inclusive of GST where applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Additional charges may apply for services performed outside normal business hours, work requiring specialist equipment, or additional scope identified on-site. We will seek your approval before undertaking work outside the agreed scope.
Bookings are confirmed upon receipt of written acceptance of a quotation. You may cancel or reschedule a booking by contacting us at [email protected] with at least 24 hours' notice prior to the scheduled service time.
Cancellations with less than 24 hours' notice, or where our team arrives and is unable to access the property, may incur a cancellation fee of up to 50% of the quoted service price. We will notify you of any applicable fee before charging it.
To enable us to deliver Services safely and effectively, you agree to:
Our Services come with consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) ("ACL") that cannot be excluded. These guarantees include that services will be rendered with due care and skill, be fit for the purpose for which they are supplied, and be completed within a reasonable time.
Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you may have under the ACL or any other applicable law that cannot lawfully be excluded. Where a consumer guarantee applies and we fail to meet it, you may be entitled to a remedy such as re-performance of the service or a refund.
Subject to the ACL and to the maximum extent permitted by law:
All content on the Website, including text, graphics, logos, images, layout, and code, is the property of Casamelia Services Pty Ltd or its content providers and is protected under Australian and international copyright law.
You may access and view the Website content for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish, or create derivative works from any content on the Website without our prior written consent.
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website. You must not use the Website to transmit unsolicited communications, introduce malicious code, or attempt to gain unauthorised access to any part of the Website or its underlying infrastructure.
The Website is provided on an "as is" basis. We make no warranty that the Website will be error-free, uninterrupted, or free from viruses or other harmful components. We reserve the right to modify, suspend, or discontinue the Website at any time without notice.
The Website may contain links to third-party websites. These links are provided for convenience only. Casamelia Services Pty Ltd does not endorse, control, or accept responsibility for the content, privacy practices, or terms of any third-party website. You access third-party websites at your own risk.
Either party may terminate an ongoing service arrangement by providing reasonable written notice to the other party. "Reasonable notice" means at least 7 days for regular recurring services unless the parties agree otherwise in a service agreement.
We may suspend or terminate our Services to you immediately and without notice if you breach these Terms, fail to pay amounts owing, or if continued engagement would expose our staff or property to risk of harm.
Upon termination, all amounts owing for Services delivered prior to termination become immediately due and payable.
These Terms are governed by and construed in accordance with the laws of Western Australia, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Western Australia and, where applicable, the Federal Court of Australia, for the resolution of any dispute arising out of or in connection with these Terms or the Services.
We may update these Terms from time to time. Updated Terms will be published on this page with a revised effective date. Your continued use of the Website or engagement of our Services following publication of updated Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically.
If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, that provision will be severed from the Terms and the remaining provisions will continue in full force and effect.
These Terms, together with any written quotation or service agreement provided to you by Casamelia Services Pty Ltd, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior discussions, representations, and agreements.
For any questions relating to these Terms, please contact Casamelia Services Pty Ltd at:
Our team is happy to clarify any aspect of these Terms before you engage our services. Reach out at [email protected].